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Technical Support

We’re here to help. Browse these FAQs to get instant answers. You may use one of the menu links to access a specific help request form within each section. Or, you may submit a General Help support request

Instructor Resources Help

• How do I access instructor resources?
• How much does access to instructor materials cost?
• Where can I find instructor resources for my textbook?
• Why am I being asked for a password?
• May I use these instructor materials on my course web page?
• May I modify instructor materials?
• I am unable to find any resources for my Norton textbook. Are there resources for books that are not listed on this site?

Student Resources Help

• Why is my registraton code not working?
• Why can't I access a password protected web site? I successfully registered as a first time user.
• Where is my registration code? I bought a book in a bookstore.
• Where is my registration code? I paid online using my credit card.
• Why can't I complete a credit card transaction?
• What are the browser requirements for Norton’s sites?

Ebooks Help

• How are Norton ebooks delivered to my computer?
• Will I be able to highlight, make annotations, and print?
• What software is required to view Norton ebooks?
• What are the hardware requirements to view Norton ebooks?
• Will my ebook registration ever expire?
• Why are there letters next to the page numbers in my online ebook?
• When closing my online ebook, how can I make sure that my annotations are saved for my next session?
• What is Live Ink®? How do I use it?
• Do Norton ebooks support Text-to-Speech or other accessibility features?
• Can I read Norton ebooks on my handheld device?
• Online vs. download: which is right for you?
• My downloadable ebook didn't download properly, or my download got interrupted. How can I re-download the title?
• Where do I go if I still need help?

SmartWork Help

• I would like to preview SmartWork. Are class-tests available?
• I have adopted your book bundled with SmartWork. How do I set up my course?
• How do my students enroll in SmartWork?
• How do I register for SmartWork?