What Can We Help You With?

Welcome to the W.W. Norton Support Center. We are committed to providing you with the best customer support possible.

The answers to many of the questions our customers have can be found in our help notes. To get started, please submit a support request or select a product below to read the help notes.

Submit a Support Request

How can we help? Submit a support ticket and a support specialist will be happy to assist you.
Opened a request already? Click here for an update.

Live Chat

Live chat support may be available during the hours listed below. In the event no operators are available, requests will be handled via email. To start a live chat session with one of our representatives, you must first complete and submit a support request.


Monday–Saturday: 10:00 A.M.–10:00 P.M. US Eastern Standard Time.
Sunday: Noon–Midnight US Eastern Standard Time.