Help

Live Chat Support

We provide live chat support for our customers. This service is available during the following hours:
Monday – Saturday: 10:00 A.M. – 10:00  P.M. US Eastern Standard Time.
Sunday: Noon–Midnight US Eastern Standard Time.
To start a live chat session with one of our representatives, please submit the appropriate form:

Instructor Help Request
Student Help Request
Ebook Help Request
Smartwork Help Request

Ordering Information

Get help placing an order, requesting examination copies, ordering for high schools, international ordering, and more. more

Returns

Information about our return policies for individuals and bookstores. more

Accessibility Options

Learn how to request an accessible version of Norton's books. more

Technical Support

Get support for Norton's electronic media, including ebooks, student and instructor resources, online homework, and more. more