Secondary Schools

HIGH SCHOOL EXAMINATION COPY POLICY

If you teach a class for which any Norton text might be used as a required text, you may contact us to request a copy for examination. Be sure to indicate the name of your course and its approximate enrollment, along with a phone number or email at which we might contact you for more information.

CONTACT INFORMATION

W. W. Norton & Company, Inc.
Independent and Employee-owned
500 Fifth Avenue
New York, NY 10110-0017
ATTN: High School Department
Toll-free: (855) 277-6770
Email: highschool@wwnorton.com

For more information on any specific Norton title, visit wwnorton.com/highschool. To contact your local Norton representative, visit books.wwnorton.com/books/find-your-rep.

Nelson is the exclusive distributor of W. W. Norton & Company, Inc. products to secondary schools in Canada. If you are a Canadian customer, please contact Nelson for purchase and/or inquiries:

Contact Nelson Customer Support
Hours: Monday–Friday, 8 a.m.–6 p.m. EST
Phone: 1-800-268-2222
Email: nelson.inquire@nelson.com
Website: www.nelson.com

Contact a Nelson Sales Representative
Website: www.nelson.com/replocator

ORDERING INFORMATION

Price quotes can be requested from your Norton representative. 
Click here to find your Norton representative.
Purchase orders may be sent to: hsorders@wwnorton.com
Please cc your Norton representative when emailing a purchase order.

Purchase Orders

Please make out Purchase Orders to W. W. Norton & Company.

If your school district requires price quote, you must include the price quote with your order.

Email (best way to place your purchase order): hsorders@wwnorton.com

Orders can also be mailed to: W. W. Norton & Company c/o National Book Company, 800 Keystone Industrial Park, Dunmore PA 18512, attn: Roxanne Ross. Phone: 800-233-4830, prompt 1 and Fax: 800-458-6515, attn: HS Orders

Please do not duplicate orders by submitting in multiple ways.

Payment Policy 

We prefer purchase orders, school checks, ACH, and wire transfers as payment. If you’re a new customer, we can provide you with our W9 and credit application upon request. Credit/procurement card payment is accepted if it is the only method of payment available to you or, if obtaining a purchase order would cause an unacceptable delay. We also accept credit/procurement cards when your school district has a contractual agreement in place with us. Please let us know your situation, and please don’t hesitate to communicate with your Norton sales rep for further information.

Returns

Print Returns

We accept 100% returns for any book within one year of the purchase date. The returned materials must be in saleable condition.
We cannot accept returns any bundled packages where the shrink-wrap is no longer intact.
Please use a traceable method (UPS or FedEx) and enclose a copy of the invoice. Once the books are received, credit will be issued.
Return address: W. W. Norton & Company c/o National Book Company, Key Warehouse Door #46, 1026 Reeves Street, Dumore PA 18512

Custom Returns

Returns on custom orders are limited to 20% of each custom title ordered within a given academic year. Returns in excess of 20%, or for prior academic years, will be returned to the customer at customer’s expense if the title remains in print.

Digital Returns

We accept digital returns for the 10 days after the purchase date. See #2 below for contact information.

Frequently Asked Questions

How long will it take for my books to arrive?
Orders are typically processed within 48 business hours and will take 7–10 business days to arrive as long as the books are in stock when the order is placed. Packages do take a few extra days to assemble. If you require your books sooner, please ask about expedited shipping prior to submitting your order. Due to the high volume of orders we receive in July and August, processing may take longer during these months.

Who should I contact if I have a question about my order? What if books are damaged or missing?
Email customerservice@wwnorton.com or call (800) 233-4830, prompt 5.

Please provide as much information as possible when contacting us about your order:

• Ship-to school name
• Customer account number or ship-to school’s zip code
• P.O. number
• Date your P.O. was submitted
• How your P.O. was submitted: email, phone, fax

How will I receive ebook orders?
This depends on whether you’ve ordered print books and ebooks or just print books. If you have ordered print books, the print books may have one-year ebook access cards inside the front cover. If additional years of access are purchased, access information will be sent via email. If you have ordered ebooks only, access information will be sent via email. Ask your representative if you need clarification.

How do I obtain instructor resources?
Please note that only classroom sets purchased through W. W. Norton & Company will qualify for complimentary teaching materials and access.

Print resources will be sent separately from the student book order. Email your Norton representative if you do not receive these materials within a week of receiving your student book order.

Most books have online instructor resources. Please contact your Norton representative for access to these materials once your school’s order has been placed.