Support Request


SmartWork users receiving "Invalid Login". Clearing browsing history clears the issue.

Users not receiving email after resetting password at The password reset function is not functioning properly. Reset the password from the Help Desk.

Media Server is down. Courses/activities that include music, videos, and animation are affected by this issue.

Live chat support may be available during the hours listed below. In the event no operators are available, requests will be handled via email.

Monday – Saturday: 10:00 A.M. – 10:00 P.M. US Eastern Standard Time.
Sunday: Noon–Midnight US Eastern Standard Time.

To start a live chat session with one of our representatives, you must first complete and submit the request form below:

Frequently Asked Questions

For help with CourseSmart eBooks go to:
For help with VitalSource eBooks go to:

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School Information

Request Details

Explain your problem in detail. If you are having trouble with an enrollment key or registration code, be sure to include that in your message.

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