HIGH SCHOOL EXAMINATION COPY POLICY
If you teach a class for which any Norton text might be used as a required text, you may contact us to request a copy for examination. Be sure to indicate the name of your course and its approximate enrollment, along with a phone number or email at which we might contact you for more information.
W. W. Norton & Company, Inc.
Independent and Employee-owned
500 Fifth Avenue
New York, NY 10110-0017
ATTN: High School Department
Toll-free: (855) 277-6770
For more information on any specific Norton title, visit wwnorton.com/highschool. To contact your local Norton representative, visit books.wwnorton.com/books/find-your-rep.
Nelson is the exclusive distributor of W. W. Norton & Company, Inc. products to secondary schools in Canada. If you are a Canadian customer, please contact Nelson for purchase and/or inquiries:
Contact Nelson Customer Support
Hours: Monday–Friday, 8 a.m.–6 p.m. EST
Contact a Nelson Sales Representative
Price quotes can be requested from your Norton representative.
Click here to find your Norton representative.
Purchase orders may be sent to: email@example.com.
Please cc your Norton representative when emailing a purchase order.
Orders may also be faxed, called in, or mailed.
Please select one way to submit your order, or the order may be duplicated.
Fax: (800) 458-6515, ATTN: HS Orders
Phone: (800) 233-4830 ext. 221 (Roxanne) or ext. 250 (Cheri)
W. W. Norton & Company, Inc.
c/o National Book Company, Inc.
800 Keystone Industrial Park
Dunmore, PA 18512
Frequently Asked Questions
How long will it take for my books to arrive?
Orders are typically processed within 48 business hours and will take 7–10 business days to arrive as long as the books are in stock when the order is placed. Packages do take a few extra days to assemble. If you require your books sooner, please ask about expedited shipping prior to submitting your order. Due to the high volume of orders we receive in July and August, processing may take longer during these months.
Who should I contact if I have a question about my order? What if books are damaged or missing?
Email firstname.lastname@example.org or call (800) 233-4830 ext. 221 (Roxanne) or ext. 250 (Cheri).
Please provide as much information as possible when contacting us about your order:
• Ship-to school name
• Customer account number or ship-to school’s zip code
• P.O. number
• Date your P.O. was submitted
• How your P.O. was submitted: email, phone, fax
How will I receive ebook orders?
This depends on whether you’ve ordered print books and ebooks or just print books. If you have ordered print books, the print books may have one-year ebook access cards inside the front cover. If additional years of access are purchased, access information will be sent via email. If you have ordered ebooks only, access information will be sent via email. Ask your representative if you need clarification.
How do I obtain instructor resources?
Please note that only classroom sets purchased through W. W. Norton & Company will qualify for complimentary teaching materials and access.
Printed no-charge items must be included on your purchase order to ensure delivery. (These materials will be itemized on your price quote.) Print resources will be sent separately from the student book order. Email your Norton representative if you do not receive these materials within a week of receiving your student book order.
Most books have online instructor resources. Please contact your Norton representative for access to these materials once your school’s order has been placed.